Remote Project Manager, Transformation & PMO Delivery

Carrington Blake Recruitment; Greater London; Hybrid; GBP 68,000 - 89,000; Full time

Job summary

Carrington Blake Recruitment in the United Kingdom is seeking a skilled Project Manager to support delivery of the Customer Experience Strategy 2026–2029. You will manage programme plans, governance, and reporting while coordinating boards, workstreams and senior stakeholders.

The role requires strong PMO expertise, stakeholder management and experience producing dashboards and trackers. Hybrid working with in-office and remote collaboration is expected.

Qualifications

• Experience in Project Management and PMO within a complex organization.
• Strong experience managing project plans, risks, issues and dependencies.
• Experience supporting transformation, digital, technology or customer service programmes.
• Strong governance, reporting and documentation skills.
• Experience producing dashboards, highlight reports, board packs and trackers.
• Excellent stakeholder management and communication skills.
• Ability to work with senior managers and operational teams.
• Strong organizational skills and ability to work to tight deadlines.
• Ability to bring structure and control to complex or changing projects.
• Public sector/local government experience is desirable.

Responsibilities

• Maintain the integrated programmed plan, milestones and delivery schedules.
• Coordinate Programmed Boards, workstream meetings and senior reporting.
• Prepare highlight reports, dashboards, board packs and action trackers.
• Manage RAID logs, risks, issues, dependencies, decisions and benefits.
• Track progress and identify delays, resource pressures and delivery risks.
• Coordinate meetings, workshops, agendas, minutes and action follow-up.
• Liaise with senior leaders, service managers, workstream leads and operational teams.
• Maintain accurate project documentation and version control.
• Support change control, delivery assurance and escalation of issues.
• Monitor delivery against the Customer Experience Strategy and CAST Action Plan.
• Ensure workstream leads provide timely and evidence-based updates.

Skills

PMO experience

Project management

Stakeholder management

Governance & reporting

Dashboard reporting

Communication

Job description

Carrington Blake Recruitment in the United Kingdom is seeking a skilled Project Manager to support delivery of the Customer Experience Strategy 2026–2029. You will manage programme plans, governance, and reporting while coordinating boards, workstreams and senior stakeholders.

The role requires strong PMO expertise, stakeholder management and experience producing dashboards and trackers. Hybrid working with in-office and remote collaboration is expected.