Interim PMO Lead – Customer Access Transformation

Salt Digital Recruitment; Greater London; Hybrid; GBP 92,000 - 121,000; Part time

Job summary

Local Government Authority is seeking an experienced Interim Project Manager / PMO Lead for the Customer Access and Service Transformation Programme in London. This hybrid role combines hands-on day-to-day delivery with PMO governance to keep the programme on track.

You will manage integrated plans, governance boards, highlight reports and risk dashboards, ensuring clear visibility of benefits, budgets and timelines while working with senior stakeholders.

Qualifications

• Strong project management and PMO experience in large/complex organisations.
• Experience supporting transformation programmes involving customer services or digital change.
• Proven ability to manage integrated plans, budgets and benefits.
• Strong governance and reporting skills.
• Experience producing highlight reports, dashboards and action logs.
• Effective meeting coordination and stakeholder management.
• Excellent documentation and version-control practices.
• Experience supporting change control and delivery assurance.
• Able to work with senior leaders and manage competing priorities.
• Proactive, delivery-focused with attention to detail.

Responsibilities

• Own and maintain the integrated programme plan, milestones and delivery schedule.
• Coordinate programme governance, including Programme Board meetings, workstream meetings, leadership engagement and senior-level reporting.
• Produce clear and timely highlight reports, dashboards, board papers, decision logs and action trackers.
• Maintain programme controls covering risks, assumptions, issues, dependencies, decisions, actions, budgets and benefits.
• Monitor progress and identify slippage, resource pressures, delivery risks and matters requiring escalation.
• Coordinate meetings and workshops, including scheduling, agendas, papers, minutes and follow-up actions.
• Work with workstream leads to obtain timely, consistent and evidence-based progress updates.
• Coordinate stakeholder contributions and ensure that delivery activity remains organised, visible and aligned.
• Maintain programme documentation, version control and delivery evidence in line with agreed standards.
• Support change control, delivery assurance, issue resolution and the escalation of blockers.
• Track delivery against the Customer Experience Strategy, published action plan and detailed internal delivery plan.
• Support budget monitoring and provide visibility of expenditure, forecasts and financial pressures.
• Track expected programme benefits and help ensure that appropriate evidence is captured.
• Build effective working relationships with senior leaders, service managers, operational teams and other stakeholders.

Skills

Project management

PMO experience

Transformation programmes

Governance & reporting

Highlight reports & dashboards

Stakeholder management

Documentation & version-control

Change control & delivery assurance

Prioritisation & pace

Job description

Local Government Authority is seeking an experienced Interim Project Manager / PMO Lead for the Customer Access and Service Transformation Programme in London. This hybrid role combines hands-on day-to-day delivery with PMO governance to keep the programme on track.

You will manage integrated plans, governance boards, highlight reports and risk dashboards, ensuring clear visibility of benefits, budgets and timelines while working with senior stakeholders.