Remote Player Protection Analyst – Safer Gambling & AML

Grosvenor Casinos; Sheffield; Remote; GBP 32,000 - 42,000; Full time

Job summary

Grosvenor Casinos is hiring a Player Protection Analyst. This fully remote role includes initial training at our Sheffield office for 12 weeks, with 08:00–16:00 or 09:00–17:00 hours, five days a week.

You will apply investigative techniques to identify customer risk, assess backgrounds and provide evidence-based recommendations to support venues in enhanced due diligence and compliance with the Proceeds of Crime Act and UK Gambling Commission standards.

Qualifications

• Exceptional customer service with consistent, professional support.
• Risk awareness: able to identify, assess and report potential issues promptly.
• Thrives in change: comfortable working in fast paced, evolving environments.
• Strong analytical and investigative skills with an aptitude for problem solving.
• High attention to detail and commitment to accuracy in all tasks.
• Self starter who is motivated to meet targets and drive results.
• Collaborative team player who learns quickly and adapts to new ideas and processes.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)

Responsibilities

• Support the Player Protection Team Leader on safer gambling, affordability and AML matters.
• Analyse individual customer activity, risk and background using data and investigative techniques to inform protection processes.
• Identify customers showing signs of problem gambling or potential illicit funding and escalate as needed.
• Investigate sources of funding for at risk customers across digital and retail channels.
• Recommend account management actions for at risk customers and consult with the Team Leader on decisions.
• Work with colleagues, digital/retail stakeholders and the High Value Customer team to ensure consistent, cross channel case handling.

Skills

Customer service excellence

Risk awareness

Analytical skills

Investigative skills

Attention to detail

Self-motivated

Team player

Microsoft Office

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Grosvenor Casinos is hiring a Player Protection Analyst. This fully remote role includes initial training at our Sheffield office for 12 weeks, with 08:00–16:00 or 09:00–17:00 hours, five days a week.

You will apply investigative techniques to identify customer risk, assess backgrounds and provide evidence-based recommendations to support venues in enhanced due diligence and compliance with the Proceeds of Crime Act and UK Gambling Commission standards.