Player Protection Analyst

Grosvenor Casinos; Sheffield; Remote; GBP 32,000 - 42,000; Full time

Job summary

Grosvenor Casinos is hiring a Player Protection Analyst. This fully remote role includes initial training at our Sheffield office for 12 weeks, with 08:00–16:00 or 09:00–17:00 hours, five days a week.

You will apply investigative techniques to identify customer risk, assess backgrounds and provide evidence-based recommendations to support venues in enhanced due diligence and compliance with the Proceeds of Crime Act and UK Gambling Commission standards.

Qualifications

• Exceptional customer service with consistent, professional support.
• Risk awareness: able to identify, assess and report potential issues promptly.
• Thrives in change: comfortable working in fast paced, evolving environments.
• Strong analytical and investigative skills with an aptitude for problem solving.
• High attention to detail and commitment to accuracy in all tasks.
• Self starter who is motivated to meet targets and drive results.
• Collaborative team player who learns quickly and adapts to new ideas and processes.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)

Responsibilities

• Support the Player Protection Team Leader on safer gambling, affordability and AML matters.
• Analyse individual customer activity, risk and background using data and investigative techniques to inform protection processes.
• Identify customers showing signs of problem gambling or potential illicit funding and escalate as needed.
• Investigate sources of funding for at risk customers across digital and retail channels.
• Recommend account management actions for at risk customers and consult with the Team Leader on decisions.
• Work with colleagues, digital/retail stakeholders and the High Value Customer team to ensure consistent, cross channel case handling.

Skills

Customer service excellence

Risk awareness

Analytical skills

Investigative skills

Attention to detail

Self-motivated

Team player

Microsoft Office

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

This is a fully remote position, working five days out of seven, with every weekend forming part of your normal working pattern. For the first 12 weeks, you’ll complete your training at our Sheffield office, Monday to Friday. Your usual working hours will be 08:00–16:00 or 09:00–17:00.

As a Player Protection Analyst, you will apply a range of investigative techniques to identify customer risk and develop a comprehensive view of individual behaviour and background to support venues in making informed enhanced due diligence decisions.

You will analyse customer activity, identify risk indicators, escal…cases requiring further review, and produce clear, evidence based assessments and recommendations.

You will ensure all customer reviews comply with the Proceeds of Crime Act and align with responsible gaming principles and UK Gambling Commission requirements, working collaboratively with venues and internal teams to close information gaps and improve case outcomes.

Main Accountabilities And Responsibilities

• Support the Player Protection Team Leader on safer gambling, affordability and AML matters.
• Analyse individual customer activity, risk and background using data and investigative techniques to inform protection processes.
• Identify customers showing signs of problem gambling or potential illicit funding and escal…
• Investigate sources of funding for at risk customers across digital and retail channels.
• Recommend account management actions for at risk customers and consult with the Team Leader on decisions.
• Work with colleagues, digital/retail stakeholders and the High Value Customer team to ensure consistent, cross channel case handling.

Qualifications

• Exceptional customer service with the ability to deliver consistent, professional support.
• Risk awareness: able to identify, assess and report potential issues promptly.
• Thrives in change: comfortable working in fast paced, evolving environments.
• Strong analytical and investigative skills with an aptitude for problem solving.
• High attention to detail and commitment to accuracy in all tasks.
• Self starter who is motivated to meet targets and drive results.
• Collaborative team player who learns quickly and adapts to new ideas and processes.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)

Why Join Us?

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going - From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win - Our induction gives you the confidence, knowledge and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety - No two days are the same. You’ll help to shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together - We set the bar high and support each other to reach it - but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward - Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

If you're looking for a role with energy and variety and want to be part of a team that values passion, performance and care - we’d love to hear from you.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.

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