Remote Plant & Equipment Scheduler

Canal & River Trust; East Midlands; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pension scheme

Increasing holiday entitlement

Employee benefits package

Job summary

Canal & River Trust seeks a proactive Hire Desk Coordinator to support the Operations team in managing the fleet of workboats and land-based equipment. The role focuses on scheduling resources, handling inquiries, maintaining the equipment database, and producing data-driven reports for procurement and maintenance decisions.

The position is offered on a remote-working basis with occasional hub attendance across Ellesmere Port, Hatton, Birmingham, Newark, and intermittent catch-ups in Long Eaton.

Qualifications

• NVQ Level III / HNC or equivalent in a customer service related discipline within a technical area.
• Substantial experience in customer service area. Exposure to managing breakdowns, faults and relevant data is desirable.
• Substantial experience of administration. Working experience ordering working parts beneficial.
• Experience logging issues; offering initial solutions support where appropriate.
• Some knowledge of work safety management, i.e. understanding/establishing faults & checking service.
• Proven budget management experience.
• Proven experience in SAP of benefit.
• Experienced in the use of word processing and spreadsheet software (Power BI, excel) to write reports - utilisation, issues, orders.

Responsibilities

• Provide a plant scheduling service to the Trust, matching available resources to planned and reactive tasks, taking into account geography, the availability of suitable plant and external hire options.
• Manage the communications with all teams using Hire Desk ensuring that all enquiries are managed in a efficient, helpful and conscientious way. Provide technical advice to help develop effective solutions.
• Manage the equipment database for Hire Desk, ensuring all records are up to date. This will include data input, record keeping and record amendments.
• Provide analysis of data on the use of Hire Desk and its equipment through the production of reports, to give evidence for procurement, sale, maintenance and refurbishment of equipment. Also provide reports at the required frequency to provide information on performance such as: Plant utilisation rates; return to service durations following breakdown, number and nature of breakdowns etc.
• Provide financial management support to the Hire Desk team, under the guidance of the Finance Analysts, to ensure effective management of assets, ordering, creating invoices and other financial processes.li>
• Review, assess and prioritise basic maintenance and repair requirements for plant owned by the Trust in consideration of the available budget and client requirements, passing more complex issues through to expert teams, to ensure the overall availability of a fleet to meet the requirements of the Trust.

Skills

Customer service

Administrative support

Communication

Organisational skills

Problem-solving

Data management

Power BI

Excel

SAP

Budget management

Education

NVQ Level III / HNC or equivalent in a customer service related discipline within a technical area

Tools

SAP

Power BI

Excel

Job description

Canal & River Trust seeks a proactive Hire Desk Coordinator to support the Operations team in managing the fleet of workboats and land-based equipment. The role focuses on scheduling resources, handling inquiries, maintaining the equipment database, and producing data-driven reports for procurement and maintenance decisions.

The position is offered on a remote-working basis with occasional hub attendance across Ellesmere Port, Hatton, Birmingham, Newark, and intermittent catch-ups in Long Eaton.