Remote Part-Time Clinical Complaints & Governance Lead

West Suffolk Clinical Commissioning Group; Tendring; Hybrid; GBP 8,000 - 16,000; Part time

Job summary

Ranworth Medical Group is seeking an experienced Clinical Complaints Handling Specialist for a part-time role (15 hours per week) with remote working options. The role focuses on leading investigations, reviewing records, and communicating with patients to ensure fair, compassionate responses while driving learning for service improvement.

The candidate should have strong UK primary care knowledge, excellent communication, and a clinical governance mindset; GP background is preferred but other

Qualifications

• Excellent written and verbal communication
• Strong analytical and investigative abilities
• Ability to review clinical records objectively
• Calm, empathetic, and professional approach to challenging situations

Responsibilities

• Lead or coordinate investigations into patient complaints and concerns.
• Review relevant clinical records and information.
• Liaise with clinicians and staff.
• Prepare clear, accurate complaint responses.
• Identify and escalate clinical risk and patient-safety concerns.
• Analyse complaint themes for service improvements.
• Support governance, significant event reviews and quality improvement.

Skills

Communication

Analytical skills

Investigative skills

confidentiality

Job description

Ranworth Medical Group is seeking an experienced Clinical Complaints Handling Specialist for a part-time role (15 hours per week) with remote working options. The role focuses on leading investigations, reviewing records, and communicating with patients to ensure fair, compassionate responses while driving learning for service improvement.

The candidate should have strong UK primary care knowledge, excellent communication, and a clinical governance mindset; GP background is preferred but other