Remote Overnight Mental Health Helpline Advisor

Rethink Mental Illness; Dudley, Wolverhampton, Sandwell, Walsall; Híbrido; GBP 14.000 - 17.000; A tiempo parcial

Descripción de la vacante

Rethink Mental Illness is seeking an Overnight Mental Health Recovery Helpline Worker to provide remote, telephone-based support during night hours. You will listen, guide and reassure callers across the Black Country, helping them identify needs and access appropriate services.

This 22-hour-per-week role involves weekend rotations, bank holiday work and a 365-day service, with a strong emphasis on recovery-focused, person-centred support and collaboration with colleagues and partner agencies.

Formación

• Experience supporting people affected by mental ill health or experience within health, social care or support setting (paid or voluntary).
• Excellent communication, listening and problem-solving skills.
• Ability to assess needs, identify risks and develop effective support plans.

Responsabilidades

• Provide telephone-based mental health support and text support to callers.
• Complete assessments and identify immediate support needs.
• Develop and review support and safety plans with callers.
• Signpost and refer individuals to community and statutory services.

Educación

QCF Diploma/NVQ Level 3 in Care

Descripción del empleo

Rethink Mental Illness is seeking an Overnight Mental Health Recovery Helpline Worker to provide remote, telephone-based support during night hours. You will listen, guide and reassure callers across the Black Country, helping them identify needs and access appropriate services.

This 22-hour-per-week role involves weekend rotations, bank holiday work and a 365-day service, with a strong emphasis on recovery-focused, person-centred support and collaboration with colleagues and partner agencies.