Remote Mental Health Helpline Worker — Evening & Weekend

Rethink Mental Illness; United Kingdom; Remote; GBP 9,200 - 11,000; Part time

Benefits offered by this job

Ongoing training and development

Regular supervision

Supportive team

Meaningful impact on lives

Flexible home-based role

Job summary

Rethink Mental Illness is seeking a Mental Health Recovery Helpline Worker to join our 24/7 helpline team, working from home on a part-time basis (14.5 hours per week). The role includes evening shifts and a weekend rota, providing emotional support and signposting to appropriate services.

You'll work to de-escalate crises, complete assessments, and help callers identify recovery goals, while collaborating with NHS partners and maintaining accurate records.

Qualifications

• Experience supporting people with mental ill health or delivering care and support in health or social care settings.
• Ability to assess needs and develop risk management plans.
• Strong knowledge of mental health and appropriate intervention approaches.
• Excellent communication, listening and relationship-building skills.

Responsibilities

• Provide telephone-based emotional support and crisis de-escalation.
• Complete assessments and identify support needs.
• Develop and review support, safety and risk management plans.
• Support people to identify recovery goals and take steps to achieve them.
• Signpost and refer to community services and specialist support.
• Work collaboratively with NHS partners and external agencies.
• Maintain accurate records using electronic systems.
• Support volunteers and contribute to service improvement.
• Promote recovery, hope and independence in interactions.

Skills

Empathy

Communication skills

Independent working

Teamwork

Education

NVQ Level 3 in Care

Job description

Rethink Mental Illness is seeking a Mental Health Recovery Helpline Worker to join our 24/7 helpline team, working from home on a part-time basis (14.5 hours per week). The role includes evening shifts and a weekend rota, providing emotional support and signposting to appropriate services.

You'll work to de-escalate crises, complete assessments, and help callers identify recovery goals, while collaborating with NHS partners and maintaining accurate records.