Remote & On-Site Practice Operations Admin Lead

Midwinter Physiotherapy Ltd; Evesham; Hybrid; GBP 27,000 - 30,000; Part time

Benefits offered by this job

Hybrid work options

Career development opportunities

Job summary

Midwinter Physiotherapy Ltd is seeking an administrator with a strong eye for detail and a passion for delivering exceptional customer care. The role combines data reporting, diary coordination, and support for growth initiatives across marketing, HR, and operations.

Based in Evesham with services across the region, you will work closely with our administrator to maintain systems, manage enquiries, and drive business performance.

Qualifications

• An eye for detail and accuracy in all tasks.
• Excellent customer service and communication skills.
• Data-driven mindset with ability to use data to inform decisions.
• Experience with social media content creation and supporting campaigns.
• Able to learn new IT systems quickly and adapt to new tools.
• Comfort with spreadsheets and data analysis in Excel/Google Sheets.

Responsibilities

• Manage enquiries, inbox and client communications.
• Coordinate diaries, appointments and clinician capacity.
• Support the client journey from enquiry to discharge.
• Produce reports and track KPIs to support business performance.
• Coordinate marketing activity and social media.
• HR administration support including recruitment tasks.
• Coordinate sites, venues and community services.
• Maintain systems, documentation and compliance.
• Support projects and business development.
• Be a proactive problem solver and organiser.

Skills

Eye for detail

Outstanding customer care

Data driven

Social media & marketing

Learns new IT systems

Spreadsheets

Tools

Excel

Google Sheets

Job description

Midwinter Physiotherapy Ltd is seeking an administrator with a strong eye for detail and a passion for delivering exceptional customer care. The role combines data reporting, diary coordination, and support for growth initiatives across marketing, HR, and operations.

Based in Evesham with services across the region, you will work closely with our administrator to maintain systems, manage enquiries, and drive business performance.