Remote Mortgage Advisor (CeMAP) – Customer-First Guidance

Selina Finance; Manchester; On-site; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Annual leave 25 days

Bank holidays

Remote work allowance

Discretionary bonus (bi-annual)

Health plan

Volunteer allowance

Growth shares

L&D budget

Cycle to work scheme

Pension 3%

Social events

Mental health support

Benefits platform 'Thanks Ben'

Nursery benefit

Job summary

Selina Finance in the United Kingdom is seeking a Secured Loan Advisor to manage an active pipeline from enquiry through completion and to deliver tailored advice based on customers' needs and eligibility.

You will meet personal targets, explain rates and terms, and maintain clear communication while adhering to FCA rules and data protections. CeMAP qualification is required.

Join a growing digital lender with great benefits, a supportive culture and opportunities for career development.

Qualifications

• Proven experience in secured loan or mortgage advice within a regulated environment.
• Strong understanding of FCA rules, secured lending practices, affordability, and risk assessment.
• CeMAP qualified.
• Excellent verbal and written communication skills with the ability to simplify complex information.
• Highly motivated with a customer-first mindset and a strong drive to achieve individual performance targets.
• Competent in using CRM and lead management systems.

Responsibilities

• Manage an active pipeline of secured loan applications, taking ownership from initial enquiry through to completion.
• Deliver tailored advice based on customers' financial needs and eligibility.
• Meet and exceed personal sales targets and conversion goals, contributing to overall business performance.
• Provide detailed explanations of interest rates, repayment terms, fees, and affordability assessments to customers.
• Maintain a high standard of customer communication throughout the process.
• Proactively follow up on new leads and progress opportunities promptly and professionally.
• Collaborate with case managers and underwriters to ensure smooth progression of applications.
• Operate within FCA guidelines and adhere to Consumer Duty, GDPR, and AML policies.
• Assess and document customer affordability and suitability to protect both customer and business.
• Stay current with changes in secured lending regulations and product criteria (CPD).

Skills

Customer focus

CRM proficiency

Verbal and written communication

Education

CeMAP

Tools

CRM systems

Job description

Selina Finance in the United Kingdom is seeking a Secured Loan Advisor to manage an active pipeline from enquiry through completion and to deliver tailored advice based on customers' needs and eligibility.

You will meet personal targets, explain rates and terms, and maintain clear communication while adhering to FCA rules and data protections. CeMAP qualification is required.

Join a growing digital lender with great benefits, a supportive culture and opportunities for career development.