Remote Major Incident Manager – Critical Escalations

Experis UK; England; Remote; GBP 35,000 - 40,000; Full time

Job summary

A leading global technology organisation is seeking a Critical Situation Manager to oversee business-critical customer incidents. You will ensure a structured response during escalations, lead multi-team coordination, and communicate effectively with stakeholders. Ideal candidates have strong executive communication skills and experience in Incident Management. This role is offered on a PAYE contract basis, fully remote for UK residents, with a salary range of £35,000 to £40,000 and a contract duration of 12 to 18 months.

Qualifications

• Experience in managing major incidents and escalations.
• Strong executive communication skills, calm under pressure.
• Proven track record with multi-team incident management.

Responsibilities

• Own critical escalations from alert to resolution.
• Drive clear communications for executives.
• Coordinate teams to remove blockers quickly.
• Identify and escalate systemic issues.
• Coach teams on incident execution standards.

Skills

Major Incident Management

Escalation Management

Service Delivery

Incident Command

Executive communication

Stakeholder management

Job description

A leading global technology organisation is seeking a Critical Situation Manager to oversee business-critical customer incidents. You will ensure a structured response during escalations, lead multi-team coordination, and communicate effectively with stakeholders. Ideal candidates have strong executive communication skills and experience in Incident Management. This role is offered on a PAYE contract basis, fully remote for UK residents, with a salary range of £35,000 to £40,000 and a contract duration of 12 to 18 months.