Remote Luxury Concierge Specialist — VIP Experiences

Capital One (Europe) plc; United Kingdom; Remote; GBP 30,000 - 42,000; Full time

Benefits offered by this job

£5,000 external qualifications funding

Pension and performance-based bonus

25 days holiday + buy extra days

Private medical insurance

Enhanced parental leave

Job summary

Velocity Black, now part of Capital One, is seeking a Concierge Specialist to deliver luxury dining, experiences and retail support for high‑net‑worth clients. This permanent remote role requires UK residency and a passion for hospitality.

You will coordinate with restaurants, vendors and team members, showcase the product interface, and handle end-to-end member requests while thriving under pressure in a flexible hours environment.

Qualifications

• Proven experience in luxury concierge or hospitality
• Adaptability and multitasking
• 'Yes first' mentality
• General knowledge of high end experiences, luxury goods, and restaurants
• Experience working with high net worth individuals and clients
• Entrepreneurial, problem-solving attitude
• Excellent, clear and effective verbal and written communication skills
• Experience in a collaborative and transparent environment
• Ability to work in high-pressure environment with tight deadlines
• Flexible working hours - evenings and weekends

Responsibilities

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences and retail
• Liaising with every part of the business to ensure a swift and effective resolution process and effective handling of member issues
• Communication with members, giving them a demonstration of the product interface and an overview of the membership
• Completing end-to-end member requests

Skills

Luxury concierge

Hospitality experience

Adaptability

Multitasking

Communication

Job description

Velocity Black, now part of Capital One, is seeking a Concierge Specialist to deliver luxury dining, experiences and retail support for high‑net‑worth clients. This permanent remote role requires UK residency and a passion for hospitality.

You will coordinate with restaurants, vendors and team members, showcase the product interface, and handle end-to-end member requests while thriving under pressure in a flexible hours environment.