Remote IT Support Engineer

InfoHedge Technologies LLC; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

InfoHedge Technologies LLC is seeking a remote Technical Support Specialist responsible for delivering first-contact technical support for network and server systems. The ideal candidate should possess 2–3 years of IT support experience, strong communication abilities, and proficiency in Windows and Microsoft 365 applications.

This role entails managing customer interactions through various channels and requires excellent troubleshooting skills. Certifications such as CompTIA A+ or Network+ are preferred.

Qualifications

• 2–3 years of IT support experience in a help desk or service desk environment.
• Proficiency supporting Windows 10/11, macOS fundamentals, Microsoft 365 applications.
• Strong customer service focus with clear communication skills.

Responsibilities

• Communicate with customers via phone, email, and chat promptly and professionally.
• Perform initial triage of customer issues and document actions.
• Manage daily prioritization and routing of service incidents.

Skills

IT support experience

Customer service focus

Strong communication skills

Technical aptitude

Basic networking knowledge

Tools

ServiceNow

Remote support tools (Kaseya, Ninja)

RMM platforms

Job description

InfoHedge Technologies LLC is seeking a remote Technical Support Specialist responsible for delivering first-contact technical support for network and server systems. The ideal candidate should possess 2–3 years of IT support experience, strong communication abilities, and proficiency in Windows and Microsoft 365 applications.

This role entails managing customer interactions through various channels and requires excellent troubleshooting skills. Certifications such as CompTIA A+ or Network+ are preferred.