Remote IT Client Service Desk Analyst (14-Month FTC)

Evri; Morley; Hybride; GBP 25 000 - 35 000; Plein temps

Résumé du poste

Evri is seeking an IT Client Service Desk Analyst for a 14-month fixed-term contract. You will be the first point of contact for IT support, delivering a seamless client experience while meeting SLAs.

You'll work remotely with occasional travel to Morley as required, providing first-line IT support across multiple channels and logging incidents in ServiceNow. Strong communication and problem-solving skills are essential.

Qualifications

• Experience delivering first-line IT support to clients or end-users.
• Familiarity with ITIL processes and IT service management tools.
• Certification such as ITIL Foundation or CompTIA A+ is advantageous.
• Strong troubleshooting skills and a customer-first approach.
• Excellent communication and ability to manage multiple tasks in a fast-paced environment.

Responsabilités

• Provide timely and professional IT support to clients across multiple contact channels.
• Log, track and resolve incidents and service requests using ServiceNow, ensuring SLA compliance.
• Troubleshoot technical issues and identify effective resolutions or appropriate escalations.
• Take ownership of support requests from start to finish, ensuring excellent customer service.
• Maintain accurate client records and profiles while ensuring GDPR compliance.
• Keep detailed records of interactions, updates and resolutions within ServiceNow.
• Contribute to knowledge base articles and support continuous service improvement.
• Build strong working relationships with clients, internal teams and third-party suppliers.]
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Connaissances

Service Desk

ITIL Foundation

CompTIA A+

Troubleshooting

Customer Service

ServiceNow

Outils

ServiceNow

Description du poste

Evri is seeking an IT Client Service Desk Analyst for a 14-month fixed-term contract. You will be the first point of contact for IT support, delivering a seamless client experience while meeting SLAs.

You'll work remotely with occasional travel to Morley as required, providing first-line IT support across multiple channels and logging incidents in ServiceNow. Strong communication and problem-solving skills are essential.