Remote Housing Director: Elevate Customer Experience

Guardian Jobs; Greater London; On-site; GBP 83,000 - 112,000; Full time

Job summary

Guardian Jobs is seeking a Housing and Communities Director to lead the Customer Experience Directorate and shape housing services for over 93,000 customers across 40,000 homes nationwide.

This high-profile leadership role requires strategic vision, extensive housing sector experience and the ability to drive transformational change, service improvements and high-performing teams while ensuring regulatory compliance and strong stakeholder engagement.

Qualifications

• Extensive leadership experience with teams.
• Deep expertise in housing management and neighbourhood services.
• Proven track record of business transformation and improving customer outcomes.

Responsibilities

• Lead housing management, neighbourhood and community services (tenancy management, anti-social behaviour, customer support).
• Embed a culture of customer excellence aligned to the Customer Promise.
• Drive service transformation, performance improvement and operational efficiency.

Skills

Leadership

Housing management

Stakeholder management

Finance & risk

Strategic thinking

Job description

Guardian Jobs is seeking a Housing and Communities Director to lead the Customer Experience Directorate and shape housing services for over 93,000 customers across 40,000 homes nationwide.

This high-profile leadership role requires strategic vision, extensive housing sector experience and the ability to drive transformational change, service improvements and high-performing teams while ensuring regulatory compliance and strong stakeholder engagement.