Remote FinTech Support Specialist—Forex & Crypto

School Result

United Kingdom

Remote

GBP 25,000 - 40,000

Full time

14 days+

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Benefits offered by this job

100% remote work

Quarterly performance bonuses

Medical insurance

Additional sick leave

Birthday gifts

International work environment

Job summary

PrimeXBT is seeking a remote Customer Service Representative (English) to support customers of its fintech trading platform. The role emphasizes online support, strong English communication, and knowledge of forex or cryptocurrency products.

The position offers 100% remote work, quarterly bonuses, medical insurance after probation, and additional sick leave. Applicants should provide their expected gross monthly salary in USD and examples of their customer-service background and trading

Qualifications

At least one year of online customer-support experience.
Familiarity with fintech, forex or cryptocurrency trading is preferred.
Excellent written and spoken English; B2 level or higher.
Strong interpersonal and communication skills; professional customer service.
Ability to troubleshoot, investigate issues and escalate cases when needed.
Experience with customer-service software and related tools.

Responsibilities

Respond to customer inquiries via email, live chat, and phone.
Collaborate with other departments to resolve complex customer issues.
Follow up with customers to confirm resolution of their concerns.
Troubleshoot problems using appropriate diagnostic methods.
Document recurring issues and help create user guides and FAQs.
Explain products and services to customers and identify improvement opportunities.