Customer Service Representative (English) – Remote Job

School Result; United Kingdom; Remote; GBP 25,000 - 40,000; Full time

Benefits offered by this job

100% remote work

Quarterly performance bonuses

Medical insurance

Additional sick leave

Birthday gifts

International work environment

Job summary

PrimeXBT is seeking a remote Customer Service Representative (English) to support customers of its fintech trading platform. The role emphasizes online support, strong English communication, and knowledge of forex or cryptocurrency products.

The position offers 100% remote work, quarterly bonuses, medical insurance after probation, and additional sick leave. Applicants should provide their expected gross monthly salary in USD and examples of their customer-service background and trading

Qualifications

• At least one year of online customer-support experience.
• Familiarity with fintech, forex or cryptocurrency trading is preferred.
• Excellent written and spoken English; B2 level or higher.
• Strong interpersonal and communication skills; professional customer service.
• Ability to troubleshoot, investigate issues and escalate cases when needed.
• Experience with customer-service software and related tools.

Responsibilities

• Respond to customer inquiries via email, live chat, and phone.
• Collaborate with other departments to resolve complex customer issues.
• Follow up with customers to confirm resolution of their concerns.
• Troubleshoot problems using appropriate diagnostic methods.
• Document recurring issues and help create user guides and FAQs.
• Explain products and services to customers and identify improvement opportunities.

Job description

PrimeXBT is inviting applications for aremote Customer Service Representative (English) to support customers using its financial trading services. The role is suited to candidates with online customer-support experience, strong English communication skills, and familiarity with financial technology, particularly forex or cryptocurrency trading.

The position offers remote work, performance-based quarterly bonuses, medical insurance after the probation period, and additional employee benefits. Applicants should be prepared to submit their CV in English and provide information about their customer-service background, trading knowledge, and salary expectations.

Applications are submitted through the company's recruitment website. The official vacancy does not specify a closing date, so interested candidates should check the application page for current status.

About PrimeXBT

PrimeXBT operates in the online trading and financial-services industry. The company provides a platform for customers interested in trading financial markets, including cryptocurrency and forex-related products.

In this position, the successful candidate will help customers resolve questions, troubleshoot issues, understand available services, and receive timely support. The role also involves working with other departments to address complex cases and improve the overall customer experience.

Job Overview

Location: Remote

Work arrangement: Remote work from any location, according to the official listing

Experience: At least one year of online customer-support experience

Industry experience: Fintech experience, particularly forex or cryptocurrency, is requested

Working schedule: Two days on, two days off; the listed shift is 4:00 a.m. to 4:00 p.m. GMT

Salary: Competitive, based on experience; no fixed amount is published

The Customer Service Representative will help maintain a positive customer experience by handling enquiries, resolving issues, and communicating clearly with clients.

Responsibilities include:

Responding to customer enquiries through email, live chat, and telephone.

Working with relevant departments to resolve complex customer issues and escalating cases when necessary.

Following up with customers to confirm that their concerns have been addressed.

Troubleshooting problems using appropriate diagnostic methods.

Documenting recurring issues and sharing information that can support service improvements.

Creating helpful resources such as frequently asked questions, user guides, and tutorials.

Explaining the company's products and services to existing and prospective customers.

Identifying opportunities to improve customer satisfaction and the support process.

Eligibility Requirements

Applicants should meet the following requirements:

Online support experience: At least one year of experience providing customer support online.

Fintech familiarity: Experience or familiarity with forex or cryptocurrency trading is requested.

English proficiency: Excellent written and spoken English. The application asks candidates whether their English proficiency is at least B2.

Communication skills: Strong interpersonal skills and the ability to communicate professionally with customers.

Problem-solving: Ability to investigate customer issues, troubleshoot problems, and elevate cases appropriately.

Stress management: Confidence handling challenging customer interactions and stressful situations.

Support tools: Experience using customer-service software, databases, and related tools.

Candidates should be ready to explain their familiarity with trading, the markets or platforms they have used, the customer-service products they have supported, and their previous support performance.

Salary and Benefits

PrimeXBT advertises a competitive salary based on experience. The employer has not published a fixed salary range, so applicants will be asked to state their expected gross monthly salary in US dollars during the application process.

The advertised benefits include:

100% remote work: The listing states that employees can work remotely from any location.

Quarterly performance bonuses: Additional rewards based on performance and results.

Medical insurance: Available after the probation period.

Additional sick leave: Extra sick-leave benefits every six months, according to the vacancy.

Birthday gifts: Birthday-related employee gifts.

International work environment: An opportunity to collaborate with colleagues across different functions.

The job listing does not state whether equipment, internet expenses, or relocation costs are covered. Applicants should confirm any such arrangements directly with the employer.

Working Hours and Schedule

The official listing specifies a 2/2 shift pattern, meaning two working days followed by two days off. The advertised hours for this vacancy are 4:00 a.m. to 4:00 p.m. GMT.

This is a 12-hour shift, so candidates should consider whether they can consistently maintain the schedule. Because related listings for similar roles may advertise different shift times, confirm the exact hours on the live application page before submitting your application.

The vacancy is advertised as fully remote, with the company stating that employees may work from any location. However, the job advertisement does not explicitly confirm visa sponsorship.

Applicants should not assume that the company will sponsor a work visa or provide immigration assistance. Anyone who needs a specific employment or residency arrangement should clarify this with the recruiter before accepting an offer.

Documents and Information Required

Prepare the following before applying:

A cover letter explaining your suitability for the role.

A clear summary of your customer-support experience.

Details of any relevant forex, cryptocurrency, or other trading experience.

Examples or figures describing your support workload, such as requests handled per shift and the number of enquiries managed simultaneously.

Your expected gross monthly salary in USD.

Your current location and time zone.

The application form also asks about English proficiency and the business-to-consumer (B2C) products you have supported. Answer these questions accurately and use real examples from your work history.