Remote Finance Support Engineer for Veterinary SaaS

Jobgether; United Kingdom; Remote; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Fully remote work

Competitive compensation & benefits

Global team collaboration

Professional development opportunities

Job summary

Jobgether (on behalf of a partner) is seeking a Support Engineer - Finance from the United Kingdom to deliver specialized support for finance-related features within a veterinary practice management SaaS. You will handle invoicing, payments, VAT configurations, and accounting workflows while ensuring high customer satisfaction.

The role is remote within a distributed European team, with collaboration across Sales, Implementation, Product, and Finance.

Qualifications

• Finance background or accounting familiarity.
• Experience supporting customers in a B2B SaaS environment, preferably with finance-related software.
• Strong troubleshooting and analytical skills for software configurations and financial workflows.
• Excellent written and spoken English; ability to explain complex finance concepts clearly.
• Ability to collaborate with Sales, Implementation, Product, and Finance teams.

Responsibilities

• Provide high-quality customer support as the primary contact for customers using the platform, meeting SLAs and satisfaction targets.
• Assist customers with invoicing, payments, VAT/tax configurations, financial reporting, and accounting workflows.
• Manage complex cases and escalations, coordinating with internal stakeholders for timely resolution.
• Build strong customer relationships and guide customers on using the platform’s financial features.
• Improve support processes and share best practices across teams to enhance customer experience.
• Collaborate with Sales, Marketing, Implementation, and Product teams to resolve challenges and support end-to-end processes.
• Align with OKRs and contribute to team and business goals while maintaining productivity.
• Support broader initiatives beyond support, including implementation, sales, marketing, and product development where possible.
• Maintain clear, professional communication in an international, distributed environment.
• Follow the team’s working hours (9:00 a.m. – 5:00 p.m. UK time).

Skills

Finance knowledge

Customer support

SaaS/Cloud experience

Technical troubleshooting

English communication

Cross-functional collaboration

Problem-solving

Job description

Jobgether (on behalf of a partner) is seeking a Support Engineer - Finance from the United Kingdom to deliver specialized support for finance-related features within a veterinary practice management SaaS. You will handle invoicing, payments, VAT configurations, and accounting workflows while ensuring high customer satisfaction.

The role is remote within a distributed European team, with collaboration across Sales, Implementation, Product, and Finance.