Remote Field Performance Lead — Data-Driven Coach

National Centre for Social Research; Greater London; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Bank holidays

Flexible working

Pension scheme

Life insurance

Health cash plan

Cycle to Work scheme

Season ticket loan

Career development

Job summary

National Centre for Social Research invites applications for a Field Performance Manager to lead field interviewers and supervisors across England. The role focuses on coaching, data-driven insights and ensuring high-quality fieldwork delivery while coordinating with internal teams.

The position is home-based or hybrid with travel across England, reporting to the Head of External Field. We offer a competitive salary and extensive benefits for a permanent, full-time role.

Qualifications

• Experience leading, managing or supervising people in a performance-focused environment.
• Strong coaching and development skills with the ability to motivate, support and challenge others.
• Experience using data and management information to make decisions and improve performance.
• Excellent communication and stakeholder management skills.
• Strong problem-solving ability and a proactive approach to resolving issues.
• Ability to manage competing priorities while maintaining high standards of service and delivery.
• Collaborative working style with a focus on building positive relationships.
• Knowledge of field operations or survey delivery is advantageous.
• Previous experience as a field interviewer is beneficial but not essential.

Responsibilities

• Lead and support a team of field interviewers and supervisors, providing coaching and regular performance management to help individuals succeed.
• Use performance data to drive results, monitor delivery against targets and take timely action to improve response rates and quality.
• Be the first point of contact for your team, supporting fieldworkers with operational queries and pay-related questions.
• Develop and grow capability by identifying training needs and support development plans.
• Work across NatCen with allocation teams and internal stakeholders to resolve issues and manage risks.
• Lead field engagement activities including team meetings and in-person management meetings when required.
• Support recruitment activity and help identify future resourcing needs.
• Identify opportunities to improve processes and service delivery across field operations.
• Champion high standards by ensuring compliance with survey requirements and quality expectations.

Skills

People management

Coaching

Data-driven decisions

Stakeholder management

Communication

Problem solving

Time management

Collaboration

Field operations knowledge

Interviewer management

Job description

National Centre for Social Research invites applications for a Field Performance Manager to lead field interviewers and supervisors across England. The role focuses on coaching, data-driven insights and ensuring high-quality fieldwork delivery while coordinating with internal teams.

The position is home-based or hybrid with travel across England, reporting to the Head of External Field. We offer a competitive salary and extensive benefits for a permanent, full-time role.