Remote Evening VIP Manager – iGaming

Jobgether SRL; United Kingdom; A distancia; GBP 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Evening schedule (18:00–02:00 Kyiv)

Career development opportunities

Medical insurance

Learning budget

Descripción de la vacante

Jobgether SRL seeks a Personal VIP Manager for an evening schedule to oversee a high-value customer portfolio in a fully remote role. You will build strong relations, drive engagement, and promote platform features through email, chat, and calls while maintaining accurate records.

The role emphasizes empathy, proactive outreach, and collaboration with VIP and Sales teams to support retention and long-term loyalty in a fast-paced, international environment.

Formación

• Fluent English written and spoken for customer interactions.
• Proven ability to build rapport and manage VIP relationships.
• Strong time management and organizational skills with deadlines.
• Experience in iGaming or online gambling and customer retention.
• Willingness to learn new tools and adapt in a fast-paced environment.

Responsabilidades

• Monitor and manage a portfolio of VIP customers with personalized communication.
• Develop engagement strategies to maintain activity and loyalty across platforms.
• Identify inactive customers and initiate re-engagement efforts.
• Analyze customer behavior to tailor support and features.
• Handle multi-channel communications and promote platform benefits.
• Record accurate customer data in internal systems and keep docs updated.
• Collaborate with VIP and Sales teams to improve workflows and retention.

Conocimientos

Fluent English

Customer engagement

Time management

Communication skills

Remote work

Herramientas

Microsoft Excel

SoftSwiss platform

Descripción del empleo

Jobgether SRL seeks a Personal VIP Manager for an evening schedule to oversee a high-value customer portfolio in a fully remote role. You will build strong relations, drive engagement, and promote platform features through email, chat, and calls while maintaining accurate records.

The role emphasizes empathy, proactive outreach, and collaboration with VIP and Sales teams to support retention and long-term loyalty in a fast-paced, international environment.