Remote Europe: Regional Customer Excellence Director

AbbVie; Taplow; Remote; GBP 150,000 - 210,000; Full time

Job summary

AbbVie\'s Europe Area Team is seeking a Regional Customer Excellence Director to accelerate customer-centric transformation across the region, connecting customer insight, data, technology, and commercial execution to deliver meaningful customer and business impact.

Reporting to the Customer Excellence Director, Europe, you will partner with affiliates, area, and international leaders to translate strategy into scalable local action.

Qualifications

• Leadership in customer excellence or related field within pharma or regulated industry.
• Experience leading cross-functional transformation across multi-market matrix orgs.
• Strong commercial and strategic acumen translating insights into actions.
• Experience with go-to-market, launch readiness, and data/digital tools.
• Excellent communication and stakeholder management; fluent English; additional European languages are a plus.

Responsibilities

• Lead the customer-centric transformation across affiliates and regions.
• Champion the use of data analytics and AI-enabled insights to guide decisions.
• Drive execution excellence, including launch readiness and field-force effectiveness.
• Define future Customer Excellence capabilities and operating model.
• Build strategic partnerships with senior leaders across the matrix and translate strategy into action.

Skills

Leadership

Commercial transformation

Data analytics

AI-enabled solutions

Go-to-market

Stakeholder management

Fluent English

Job description

AbbVie\'s Europe Area Team is seeking a Regional Customer Excellence Director to accelerate customer-centric transformation across the region, connecting customer insight, data, technology, and commercial execution to deliver meaningful customer and business impact.

Reporting to the Customer Excellence Director, Europe, you will partner with affiliates, area, and international leaders to translate strategy into scalable local action.