Europe Customer Excellence Transformation Lead

AbbVie; Maidenhead; Hybrid; GBP 140,000 - 190,000; Full time

Job summary

AbbVie seeks a Regional Customer Excellence Director to accelerate customer-centric transformation across Europe. Reporting to the Customer Excellence Director, Europe, the role connects customer insight, data, technology, and commercial execution to drive meaningful impact.

This position can be based anywhere in Europe, with AbbVie UK Maidenhead noted for accessibility. You will champion customer-centric ways of working, align global and local priorities, and influence strategic decisions

Qualifications

• Leadership experience in customer excellence, commercial transformation or related roles within pharma or regulated industries.
• Proven ability to drive cross‑functional transformation across multi‑market matrix organizations.
• Strong commercial and strategic acumen translating insights into actionable strategies.

Responsibilities

• Lead the customer-centric transformation across AbbVie's Europe region including affiliates and markets.
• Champion data, analytics and AI-enabled solutions to improve decision making and outcomes.
• Shape operating models, go‑to‑market capabilities and execution to drive customer engagement.

Skills

Leadership

Transformation

Commercial acumen

Go-to-market

Stakeholder management

English fluency

Job description

AbbVie seeks a Regional Customer Excellence Director to accelerate customer-centric transformation across Europe. Reporting to the Customer Excellence Director, Europe, the role connects customer insight, data, technology, and commercial execution to drive meaningful impact.

This position can be based anywhere in Europe, with AbbVie UK Maidenhead noted for accessibility. You will champion customer-centric ways of working, align global and local priorities, and influence strategic decisions