Remote Enterprise Architect for Chat Platform & AI

CAI; Dover; Remote; GBP 82,000 - 87,000; Full time

Job summary

CAI is hiring an Enterprise Architect (Chat Platform) to lead design and implementation of an enterprise chat platform with a focus on conversational AI, scalability, and platform reliability. You will drive solutions across GCP services, Dialogflow, AI Agents, and Genesys integrations, while guiding engineers and maintaining architecture integrity.

The role is remote and contract-based, with ongoing responsibilities to ensure high availability and low latency in a global enterprise context.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a closely related discipline
• Minimum 5+ years of IT discipline experience (software engineering, system architecture, or cloud infra)
• 5+ years partnering with business units to translate capabilities into tech requirements
• GCP expertise (Cloud Run, Pub/Sub, Firestore, BigQuery) and Cloud-Native Architecture
• Experience with Dialogflow, AI Agents, IVA Voice, GECX and Genesys integrations
• Proficiency in TypeScript, Node.js, WebSockets, distributed systems
• CI/CD processes, observability, monitoring, low-latency system design, security patterns

Responsibilities

• Lead design of large, complex architectures for the Chat Platform
• Ensure high availability, low latency, and long‑term scalability
• Apply modern cloud-native tech (GCP, TypeScript, Node.js) effectively
• Maintain architecture integrity across stakeholder views and initiatives
• Mentor engineers and drive engineering best practices

Skills

Cloud architecture

Technical leadership

GCP

TypeScript

Node.js

WebSockets

CI/CD

Observability

AI/ML awareness

Stakeholder management

Education

Bachelor’s Degree in Information Technology or Computer Science

Master’s Degree (preferred)

Tools

Google Cloud Platform (GCP)

Dialogflow

Gemini Enterprise (GECX)

Terraform / Infrastructure as Code

TypeScript

Node.js

WebSockets

CI/CD pipelines

Job description

CAI is hiring an Enterprise Architect (Chat Platform) to lead design and implementation of an enterprise chat platform with a focus on conversational AI, scalability, and platform reliability. You will drive solutions across GCP services, Dialogflow, AI Agents, and Genesys integrations, while guiding engineers and maintaining architecture integrity.

The role is remote and contract-based, with ongoing responsibilities to ensure high availability and low latency in a global enterprise context.