Remote Emergency Call Centre Advisor (UK)

School Result; Birmingham; Hybrid; GBP 18,435 - 22,532; Full time

Job summary

A leading emergency response service in the UK seeks a Call Centre Advisor to provide timely assistance to vulnerable individuals. In this remote role, you will manage emergency alarm calls, ensuring safety and wellbeing through empathetic responses. The ideal candidate will have experience in busy call centres, strong communication skills, and a desire to make a difference. The position offers full-time hours with required weekend shifts, within a supportive team dedicated to exceptional service delivery.

Qualifications

• Experience in a call centre handling high volumes of incoming calls.
• Background with Local Authorities or Emergency Services is desirable.
• Ability to follow detailed processes and maintain confidentiality.

Responsibilities

• Respond promptly to emergency alarm calls.
• Support sheltered housing residents.
• Deliver exceptional customer service.

Skills

Communication skills

Calm and patient demeanor

Proficiency in Microsoft Office

Attention to detail

Problem-solving skills

Education

Solid general education

Job description

A leading emergency response service in the UK seeks a Call Centre Advisor to provide timely assistance to vulnerable individuals. In this remote role, you will manage emergency alarm calls, ensuring safety and wellbeing through empathetic responses. The ideal candidate will have experience in busy call centres, strong communication skills, and a desire to make a difference. The position offers full-time hours with required weekend shifts, within a supportive team dedicated to exceptional service delivery.