Remote Emergency Call Specialist

Jobtailor; Norwich; On-site; GBP 19,000 - 23,000; Full time

Job summary

Jobtailor in the United Kingdom is seeking a compassionate call centre advisor to support vulnerable clients. You will answer emergency calls, provide reassurance, and arrange appropriate help while meeting personal targets. The role is full-time with remote-based training and scheduled shifts.

You will work 4 days out of 7, including weekends, with shifts between 06:00 and 23:00, and you must have a DBS check and be able to work remotely. Training lasts three weeks, conducted remotely.

Qualifications

• Minimum of 1 years experience in a call centre environment dealing with customers.
• Experience working remotely
• Genuine desire to help the community
• Empathetic communication with distressed callers
• Ability to remain resilient in a demanding role
• Ability to meet personal targets while delivering excellent customer service
• Commitment to 3 weeks of full-time training, Monday-Friday 09:30-17:00, delivered remotely
• Minimum internet speed of 5 Mbps upload and 15 Mbps download
• Subject to pre-employment screening, including a basic DBS check and two years of referencing
• Availability to work an average of 4 days out of 7, Monday-Sunday, with shifts scheduled between 06:00 and 23:00
• Guaranteed at least 1 weekend in 4 off

Responsibilities

• Answer emergency calls from vulnerable clients
• Provide reassurance to distressed callers
• Action accidental calls and test calls
• Contact emergency services when required
• Arrange appropriate help for vulnerable clients
• Deliver excellent customer service while meeting personal targets
• Complete three weeks of full-time remote training
• Work scheduled shifts across Monday to Sunday between 06:00 and 23:00

Skills

Call centre experience

Empathetic communication

Remote work experience

Customer service excellence

Resilience

Education

Good general education

Job description

Jobtailor in the United Kingdom is seeking a compassionate call centre advisor to support vulnerable clients. You will answer emergency calls, provide reassurance, and arrange appropriate help while meeting personal targets. The role is full-time with remote-based training and scheduled shifts.

You will work 4 days out of 7, including weekends, with shifts between 06:00 and 23:00, and you must have a DBS check and be able to work remotely. Training lasts three weeks, conducted remotely.