Remote Data Protection Specialist – Backup & DR Expert

VIQU IT; Farringdon; Remote; GBP 10,000 - 65,000; Full time

Benefits offered by this job

Training & development

Health insurance

25 days holiday + birthday

Flexible working options

Holiday carry-over options

Early Friday finishes (July)

Enhanced maternity/paternity policies

Job summary

VIQU IT is expanding its Service Operations team and seeks a Data Protection Specialist to own hands-on backup and recovery duties. This remote role includes quarterly travel to London, direct customer exposure and opportunities to grow within a specialist environment.

We value hands-on ownership, strong communication, and collaboration with technical and business partners, backed by comprehensive training and benefits.

Qualifications

• Level 2 IT support experience is required.
• Strong troubleshooting and escalation skills expected.
• Excellent written and verbal communication with stakeholders.
• Backup/DR exposure with listed products is advantageous.
• Experience with virtualization and cloud platforms is preferred.
• PowerShell scripting is a plus and ITIL awareness is beneficial.

Responsibilities

• Act as a Level 2 escalation point for Level 1 support.
• Troubleshoot straightforward and complex technical issues.
• Review logs and identify resolutions.
• Escalate to vendors and manage through resolution.
• Patch and update applications and implement service requests.
• Restore client data and maintain monitoring/alerting.
• Document technical processes and admin Rubrik, Druva, Zerto and Commvault tools.
• Coordinate escalations to Level 3 support.

Skills

Level 2 IT support

Troubleshooting

Communication skills

Stakeholder management

PowerShell scripting

Cloud knowledge (AWS/Azure)

ITIL awareness

Backup/DR exposure

Tools

Rubrik

Druva

Zerto

Commvault

NetBackup

VMware

Hyper-V

Nutanix

AWS

Azure

PowerShell

Microsoft 365

Linux

Job description

VIQU IT is expanding its Service Operations team and seeks a Data Protection Specialist to own hands-on backup and recovery duties. This remote role includes quarterly travel to London, direct customer exposure and opportunities to grow within a specialist environment.

We value hands-on ownership, strong communication, and collaboration with technical and business partners, backed by comprehensive training and benefits.