Remote Data Protection Specialist | 2nd-Line Support

VIQU IT; City Of London; Remote; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Training & development

25 days holiday + birthday

Health insurance

Enhanced maternity/paternity

Holiday carry-over

Flexible working options

Early Friday finishes (July)

Job summary

VIQU IT is seeking a Data Protection Specialist for a remote role with quarterly travel to London. The role involves hands-on ownership of enterprise data protection tasks within our Service Operations function, providing Level 2 support and working closely with customers and partners.

The ideal candidate has a strong IT background, excellent troubleshooting and communication skills, and exposure to backup/DR tooling such as Rubrik, Druva, Zerto, or Commvault.

Qualifications

• 2nd line IT support experience with ability to diagnose and resolve technical issues
• Strong written and verbal communication with customers and partners
• Experience with backup and disaster recovery tooling is advantageous

Responsibilities

• Act as a Level 2 escalation point for Level 1 support
• Troubleshoot straightforward and complex technical issues
• Review application logs and identify technical resolutions
• Escalate issues to vendors and manage them through resolution
• Communicate effectively with customers and partners
• Patch and update applications
• Implement technical changes and service requests
• Complete client data restores
• Configure and maintain monitoring and alerting
• Produce accurate technical documentation
• Administer Rubrik, Druva, Zerto and Commvault applications
• Manage escalations into Level 3 support

Skills

Level 2 IT support

Troubleshooting

Customer communication

Stakeholder management

Backup/DR tooling

Tools

Rubrik

Druva

Zerto

Commvault

NetBackup

VMware

Hyper-V

Nutanix

Azure

AWS

Job description

VIQU IT is seeking a Data Protection Specialist for a remote role with quarterly travel to London. The role involves hands-on ownership of enterprise data protection tasks within our Service Operations function, providing Level 2 support and working closely with customers and partners.

The ideal candidate has a strong IT background, excellent troubleshooting and communication skills, and exposure to backup/DR tooling such as Rubrik, Druva, Zerto, or Commvault.