Remote Damp & Mould Technician – Virtual Diagnostics

LiveWest Homes Limited; Weston-super-Mare; Hybrid; GBP 19,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Annual leave 26–30 days

Pension contributions up to 9%

Health benefits

Learning & development

Family support

Wellbeing support

Cycle to work

Volunteer days

Job summary

LiveWest Homes Limited is seeking a Damp and Mould – Remote Diagnosis Technician to diagnose and resolve damp and mould issues in homes using virtual tools like TechSee. You will work as part of the Remote Diagnosis team across Exeter and surrounding areas, delivering high-quality customer service remotely.

The role requires IT proficiency, trade or surveying background, and knowledge of Health & Safety regulations.

Qualifications

• Strong IT skills and confidence using new technology.
• Practical experience of working in the construction industry and/or in the social housing sector.
• Ability to diagnose basic building faults.
• Clear and demonstrable knowledge of Health & Safety legislation pertaining to the construction industry including HHSRS.
• Knowledge of responsive maintenance, condensation, damp and mould.

Responsibilities

• Deliver high-quality technical fault diagnosis and maintenance support using virtual tools.
• Use TechSee software to inspect and diagnose basic building faults remotely.
• Provide effective, safe, and regulation-compliant solutions that meet customer expectations.
• Act as a professional and friendly ambassador for LiveWest, ensuring excellent customer care.
• Maintain full compliance with Health & Safety policies and data protection regulations.
• Uphold LiveWest’s values and behaviours in every interaction.

Skills

Strong IT skills

Problem-solving

Interpersonal skills

Empathetic nature

Tech literacy

Education

Level 2 or 3 qualification in a trade background or surveying

Evidence of continuing professional development

Desirable: Health and Safety qualification or experience (SMSTS, IOSH, or NEBOSH Construction Certificate)

Desirable: CIH course level 2, 3, 4 or equivalent

Tools

TechSee

Job description

LiveWest Homes Limited is seeking a Damp and Mould – Remote Diagnosis Technician to diagnose and resolve damp and mould issues in homes using virtual tools like TechSee. You will work as part of the Remote Diagnosis team across Exeter and surrounding areas, delivering high-quality customer service remotely.

The role requires IT proficiency, trade or surveying background, and knowledge of Health & Safety regulations.