Remote Damp & Mould Diagnostics Officer

Aspire Housing Limited; Newcastle-under-Lyme; On-site; GBP 31,000 - 38,000; Full time

Job summary

Aspire Housing Limited in Newcastle under Lyme is seeking a Damp and Mould Diagnostic Officer to assess damp, mould, condensation and repair cases remotely across Newcastle under Lyme and surrounding areas. The role involves reviewing environmental data, photos, and property records, and providing actionable advice to customers.

You will escalate complex issues to surveyors or contractors as needed and help with repairs scheduling, occasionally visiting properties for mould washes or minor

Qualifications

• Experience in social housing, property maintenance, repairs diagnostics or a similar environment.
• Strong knowledge of damp, mould, condensation and ventilation principles.
• Understanding of HHSRS and Awaab's Law.
• Ability to diagnose property issues and recommend repairs remotely.
• Experience using property management systems or digital monitoring tools.
• Excellent communication and customer service skills.
• Relevant trade background or property maintenance experience.
• Full UK driving licence and willingness to travel when required.

Responsibilities

• Assess damp, mould, condensation and repair cases remotely.
• Review environmental data, resident information, photos and property records.
• Identify likely causes and determine the best course of action.
• Provide customers with advice on ventilation, heating and moisture control.
• Escalate complex cases to surveyors, repairs teams or specialist contractors.
• Produce clear reports and maintain accurate records.
• Support repairs scheduling and, on occasion, attend properties to carry out mould washes or minor remedial works.
• Help drive proactive housing safety and compliance, including supporting Awaab's Law requirements.

Skills

Social housing experience

Damp and mould knowledge

Ventilation principles

Excellent communication

Customer service skills

Tools

Property management systems

Digital monitoring tools

Job description

Aspire Housing Limited in Newcastle under Lyme is seeking a Damp and Mould Diagnostic Officer to assess damp, mould, condensation and repair cases remotely across Newcastle under Lyme and surrounding areas. The role involves reviewing environmental data, photos, and property records, and providing actionable advice to customers.

You will escalate complex issues to surveyors or contractors as needed and help with repairs scheduling, occasionally visiting properties for mould washes or minor