Remote AI Customer Support Executive

The Alliance; Buckhurst Hill; Remote; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Annual leave

Birthday off

Medical insurance

Life insurance

Flexible hours

Wellness support

Cycle to work

Team events

Job summary

The Alliance is seeking a Customer Support Executive to be the first line of contact for our members via email and our ticketing system, delivering timely, friendly responses and helping users maximize the value of our platform. You will also help drive improvements to our AI support agent and work with teams across the business in a fast-growing, collaborative environment.

This remote-friendly role supports members across the UK, with the London office offering a hybrid option.

Qualifications

• Experience working with Intercom, Zendesk or similar support platforms.
• Experience with AI-enabled customer support solutions and knowledge bases.
• Ability to collaborate cross-functionally and resolve member issues quickly.

Responsibilities

• Be the first line of contact for members via email and ticketing system.
• Assist in maintaining and improving the AI agent and knowledge base.
• Collaborate with Customer Success, Education, Product and other departments to resolve issues.

Skills

Team player

Creative problem-solver

Strong communication

Knowledge of AI customer support

Tools

Intercom

Zendesk

AI agents

Job description

The Alliance is seeking a Customer Support Executive to be the first line of contact for our members via email and our ticketing system, delivering timely, friendly responses and helping users maximize the value of our platform. You will also help drive improvements to our AI support agent and work with teams across the business in a fast-growing, collaborative environment.

This remote-friendly role supports members across the UK, with the London office offering a hybrid option.