Remote Customer Support Advisor – Travel Cards & Refunds

Guidant Global; Coventry; Remote; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Home-based role

2-week training programme

Job summary

Guidant Global is recruiting Customer Service Advisors to support a busy contact operation handling travel card, ticketing, refunds, complaints and general customer support.

You will be the first point of contact for customers, delivering exceptional service across multiple channels and helping resolve queries efficiently with accurate information and guidance. This role is primarily home-based, with travel to Coventry for training as required.

Qualifications

• Experience in handling inbound customer enquiries via telephone.
• Ability to write clear, concise emails and letters.
• Excellent reading and comprehension skills.
• Strong numerical skills for refunds.

Responsibilities

• Handle inbound customer enquiries via telephone.
• Manage written correspondence via email and online queries.
• Investigate customer queries and complaints.
• Process refunds and fare-related enquiries.
• Maintain accurate customer records.
• Follow business processes and service standards.
• Support telephony and correspondence workstreams.

Skills

Customer service

Written communication

Attention to detail

Empathy

Problem solving

Teamwork

Mathematics basics

Calm under pressure

Job description

Guidant Global is recruiting Customer Service Advisors to support a busy contact operation handling travel card, ticketing, refunds, complaints and general customer support.

You will be the first point of contact for customers, delivering exceptional service across multiple channels and helping resolve queries efficiently with accurate information and guidance. This role is primarily home-based, with travel to Coventry for training as required.