Remote Travel Support Advisor

Guidant Global; Coventry; Híbrido; GBP 21 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Home-based role

Training programme

Resumo da oferta

Guidant Global is seeking a Customer Service Advisor to support a busy travel services operation from home. You will handle inquiries via phone and email, resolve refunds, and provide accurate information with a customer-focused approach.

The role is 37.5 hours per week with a two-week training programme and travel to Coventry for training if required. Fixed-term contract running 16 November 2026 to 5 February 2027.

Qualificações

• Previous customer service experience.
• Ability to work across telephone and correspondence-based activities.
• Basic mathematical skills for refunds and calculations.
• Flexibility to work rotating shifts, including weekends.
• Commitment to training and ability to pass a maths assessment.

Responsabilidades

• Handle inbound customer enquiries via telephone.
• Manage written correspondence, including emails and online enquiries.
• Investigate customer queries and complaints.
• Process refund requests and resolve fare-related enquiries.
• Maintain accurate customer records.
• Provide clear and accurate information to customers.
• Follow business processes and service standards.
• Support both telephony and correspondence workstreams as required.

Conhecimentos

Verbal communication

Written communication

Attention to detail

Problem solving

Empathy

Resilience

Team player

Calm under pressure

Customer focus

Descrição da oferta de emprego

Guidant Global is seeking a Customer Service Advisor to support a busy travel services operation from home. You will handle inquiries via phone and email, resolve refunds, and provide accurate information with a customer-focused approach.

The role is 37.5 hours per week with a two-week training programme and travel to Coventry for training if required. Fixed-term contract running 16 November 2026 to 5 February 2027.