Remote Customer Success Advisor — Inbound/Outbound

Hollybank Trustees Ltd; Worthing; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual leave benefits

Pension plan

Healthcare discounts

Home office allowance

Training & development

Job summary

Bluecrest Wellness in the United Kingdom seeks a Customer Success Advisor to handle inbound and outbound customer interactions across multiple channels. You will act as a trusted contact for B2B, B2C, and strategic partnerships, delivering empathetic, personalised experiences and driving satisfaction and retention.

Hybrid/Remote, 37.5 hours per week, full-time, with a benefits package including pension, health, and lifestyle perks.

Qualifications

• Experience in a contact centre or customer-facing role.
• Ability to balance customer needs with commercial outcomes.
• Excellent communication and rapport-building skills.

Responsibilities

• Manage inbound and outbound customer interactions across multiple channels.
• Act as a single point of contact across customer journeys.
• Deliver high-quality, empathetic, and personalised experiences.
• Resolve queries and complaints effectively while driving retention.

Skills

Inbound/outbound calls

Customer focus

Sales orientation

CRM experience

Tools

Phone systems

Email/chat tools

Job description

Bluecrest Wellness in the United Kingdom seeks a Customer Success Advisor to handle inbound and outbound customer interactions across multiple channels. You will act as a trusted contact for B2B, B2C, and strategic partnerships, delivering empathetic, personalised experiences and driving satisfaction and retention.

Hybrid/Remote, 37.5 hours per week, full-time, with a benefits package including pension, health, and lifestyle perks.