Remote Customer Service & Data Support Agent

Insurance Mobility Solutions (IMS); Crewe; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Unlimited holidays

Work from Anywhere (30 days)

Health & family benefits

Death in Service Protection

Professional development

R&D days

Job summary

Insurance Mobility Solutions (IMS) is seeking a Customer Service Agent in Crewe to ensure IMS products are delivered to consumers, remain operational, and provide accurate tracking and risk data. You will handle customer queries via ticketing systems, troubleshoot issues, and meet SLAs.

Key duties include resolving inquiries, coordinating with engineering on device associations, and maintaining data accuracy across events and risk scores.

Qualifications

• Strong written and verbal communication with customers and internal teams.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Excellent organisational skills to manage multiple tasks and data.
• Ability to handle sensitive and confidential information professionally.
• Capable of working independently with limited supervision.

Responsibilities

• Respond to and resolve customer inquiries via ticketing systems, ensuring timely and professional communication.
• Ensure IMS devices in vehicles are correctly associated with user data by liaising with engineering and reviewing reports.
• Identify and troubleshoot issues with IMS devices, performing OTA fixes or arranging service calls as needed.
• Review data to ensure event, journey, and risk scores are accurate and address discrepancies.
• Process customer orders and device installations through IMS systems; support smooth office operations.

Skills

Communication

Working under pressure

Organisational skills

Handling confidential information

Independent working

Job description

Insurance Mobility Solutions (IMS) is seeking a Customer Service Agent in Crewe to ensure IMS products are delivered to consumers, remain operational, and provide accurate tracking and risk data. You will handle customer queries via ticketing systems, troubleshoot issues, and meet SLAs.

Key duties include resolving inquiries, coordinating with engineering on device associations, and maintaining data accuracy across events and risk scores.