Remote Customer Experience Specialist

CV-BRIDGE LTD; United Kingdom; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Remote UK working arrangement

Exposure to digital customer-support

Development of communication and org.

Job summary

CV-BRIDGE LTD is seeking a proactive Customer Service Representative to join our remote UK-based team. You will handle customer inquiries, provide clear information, and deliver a positive service experience across phone, email and digital channels.

The role emphasizes strong communication, problem solving and organisational skills, with a focus on maintaining accurate records and supporting customers through multiple inquiries while working independently from home.

Qualifications

• Strong written and verbal communication skills.
• Professional and customer-focused approach.
• Good problem-solving and organisational skills.
• Strong attention to detail.
• Comfortable using online systems and Microsoft Office.
• Ability to manage priorities and work independently remotely.
• Previous customer service, retail, hospitality, administration or client-facing experience is beneficial.

Responsibilities

• Respond to customer enquiries professionally and efficiently.
• Provide clear information and practical support.
• Resolve customer issues and escalate where appropriate.
• Maintain accurate customer records and update internal systems.
• Manage multiple enquiries while maintaining service quality.
• Communicate with customers through phone, email and digital channels.
• Follow customer service procedures and quality standards.

Skills

Communication skills

Customer-focused

Problem solving

Attention to detail

Remote work

Prioritization

Customer service experience

Tools

Microsoft Office

Job description

CV-BRIDGE LTD is seeking a proactive Customer Service Representative to join our remote UK-based team. You will handle customer inquiries, provide clear information, and deliver a positive service experience across phone, email and digital channels.

The role emphasizes strong communication, problem solving and organisational skills, with a focus on maintaining accurate records and supporting customers through multiple inquiries while working independently from home.