Remote Customer Care Supervisor — Home-Based

Magna Housing; Dorchester; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

Magna Housing is seeking a Customer Care Supervisor to lead a busy CX Hub from a home-based setting with occasional travel to the Dorchester office. You will manage a team, ensure high-quality customer service, and handle housing enquiries with prompt, accurate responses.

The role requires strong communication, IT literacy, and the ability to multi-task in a dynamic environment. It is a fixed-term 18-month contract with a salary around £30,037 per annum plus benefits.

Qualifications

• Experience in supervising or managing a customer service team.
• Strong verbal and written communication skills.
• Ability to prioritise and manage workload effectively.

Responsibilities

• Day-to-day management of a CX Hub team to ensure timely, first-time correct customer experiences.
• Engage with customers daily via phone, email, live chat and social platforms.
• Initiate repair requests and log housing-related enquiries in the CRM.
• Use IT systems to provide solutions and answer queries.
• Liaise with contractors and wider work colleagues and partners.

Skills

Customer service leadership

Communication skills

Organisational skills

Multitasking

Calm under pressure

Adaptability

Tools

MS Word

Excel

Outlook

Job description

Magna Housing is seeking a Customer Care Supervisor to lead a busy CX Hub from a home-based setting with occasional travel to the Dorchester office. You will manage a team, ensure high-quality customer service, and handle housing enquiries with prompt, accurate responses.

The role requires strong communication, IT literacy, and the ability to multi-task in a dynamic environment. It is a fixed-term 18-month contract with a salary around £30,037 per annum plus benefits.