Remote Customer Service Manager | Data-Driven & Ecommerce

BCT Resourcing; England; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

BCT Resourcing in London is seeking a Customer Service Manager to lead the customer service function across London and remote settings. You will drive policy implementation, oversee regulatory adherence, and produce regular reports while handling inquiries by email and telephone.

The role requires a proactive mindset, data analysis ability, and strong MS Office skills; salary ranges from £30,000 to £35,000 per annum with hybrid work options.

Qualifications

• Proactive approach to problem solving with a positive attitude.
• Performance, achievement and results driven.
• Strong Excel, PowerPoint, Word MS Office suite skills.
• Data analysis skills.
• Good online ecommerce sense.

Responsibilities

• Working closely with management in the implementation of policies and procedures.
• Adherence to regulatory standards and procedures.
• Provide reports as required.
• Dealing with customer inquiries via email and over the telephone.
• Dealing with all associated administration.

Skills

Proactive mindset

Performance driven

Data analysis

E-commerce sense

MS Office skills

Tools

Excel

PowerPoint

Word

Microsoft Project

Job description

BCT Resourcing in London is seeking a Customer Service Manager to lead the customer service function across London and remote settings. You will drive policy implementation, oversee regulatory adherence, and produce regular reports while handling inquiries by email and telephone.

The role requires a proactive mindset, data analysis ability, and strong MS Office skills; salary ranges from £30,000 to £35,000 per annum with hybrid work options.