Remote Conversational AI Content Specialist

Citation Canada; Wilmslow; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

25 Days of Holiday + 8 Bank Holidays

Birthday day off

Extra holiday for newlyweds

Family support vouchers

Private healthcare cash plan

Job summary

Citation Canada is seeking a Chatbot Content Specialist who will shape the user experience through innovative content management and analysis. The role is remote or hybrid and focuses on creating helpful AI-ready content, managing chatbot interactions, and ensuring the technology budget is effectively utilized.

Successful candidates will demonstrate strong writing abilities, comfort with data analysis, and experience using Intercom. Benefits include 25 days of holiday, healthcare, and special perks for employees.

Qualifications

• Proven experience writing or managing chatbot or digital support content.
• Ability to simplify complex topics for diverse audiences.
• Hands-on experience using Intercom, especially chatbot workflows.

Responsibilities

• Create and maintain clear, helpful chatbot content.
• Monitor chatbot performance and analyze usage data.
• Manage chatbot content consistency and alignment with business goals.

Skills

Writing skills

Data analysis

Stakeholder management

Chatbot management

Content strategy

Tools

Intercom

Content management systems

Analytics tools

Job description

Citation Canada is seeking a Chatbot Content Specialist who will shape the user experience through innovative content management and analysis. The role is remote or hybrid and focuses on creating helpful AI-ready content, managing chatbot interactions, and ensuring the technology budget is effectively utilized.

Successful candidates will demonstrate strong writing abilities, comfort with data analysis, and experience using Intercom. Benefits include 25 days of holiday, healthcare, and special perks for employees.