Remote Contract Manager: Waste & Resource Solutions (12m)

Biffa Waste Services; Gloucester; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Generous pension scheme

Medical and dental scheme

Retail and leisure discounts

Holiday and travel discounts

Career development and coaching

Job summary

Biffa is seeking a Contract Manager to own complex contracts and deliver smarter, safer waste solutions across Gloucester, Oxford and Bath. The role is fixed-term for 12 months and can be done from home with hybrid site coverage.

You will manage client relationships, ensure contract compliance, and drive continuous improvement to meet EBIT targets while maintaining high safety standards.

Qualifications

• Knowledge of waste management, with previous account management experience and a strong operational focus.
• Understanding of lean methodology, with the ability to work to clearly defined KPIs.
• Proven track record of delivering continuous improvement within an operational or service environment.
• Full, current UK car driving licence.

Responsibilities

• Act as the primary point of contact for all client stakeholders, ensuring contract compliance, service delivery, safety culture, retention and commercial performance.
• Drive account growth through improved commercial performance, upselling services and equipment, new waste streams and pricing negotiations.
• Produce monthly reports and management information, including bespoke multi-site client reporting and portal data management.
• Deliver site-based waste minimisation programmes aligned to strategic targets, improving cost efficiency, environmental performance and waste handling practices.
• Manage monthly profit and loss across a designated contract portfolio.
• Apply strong sector knowledge across health and safety, Duty of Care, resource and hazardous waste management to identify added-value opportunities.
• Lead and promote a strong safety culture on client sites, providing guidance and coaching to operatives, agency staff and client teams.
• Support colleagues and client sites as part of a wider team, contributing expertise to large-scale projects, emergency response and specialist services.

Skills

Waste management

Account management

Lean methodology

KPIs

Customer relationships

Job description

Biffa is seeking a Contract Manager to own complex contracts and deliver smarter, safer waste solutions across Gloucester, Oxford and Bath. The role is fixed-term for 12 months and can be done from home with hybrid site coverage.

You will manage client relationships, ensure contract compliance, and drive continuous improvement to meet EBIT targets while maintaining high safety standards.