Remote Contact Centre Advisor for Cat Welfare

Cats Protection; United Kingdom; Remote; GBP 26,000 - 31,000; Full time

Benefits offered by this job

26 days annual leave

Pension scheme

Health and wellbeing support

Flexible working options

Eye care vouchers

Discounted pet insurance

Job summary

Cats Protection is seeking a Contact Centre Advisor to be the first port of call for enquiries from the public. Based homebased in the UK, you will handle calls, emails, social media and chat with a professional, courteous approach.

This fixed-term role runs until 30 June 2027, offers 26 days plus bank holidays, a contributory pension, health and wellbeing support and flexible working options to support a healthy work–life balance.

Qualifications

• Experience in a contact centre environment is essential.
• Experience across calls, emails, social media and chat.
• Excellent telephone manner with strong listening and written skills.
• Ability to handle difficult customer interactions and resolve complaints.
• Proficient in Word, Excel and Outlook using daily.

Responsibilities

• Be the first port of call for enquiries from the public.
• Provide accurate information across channels to uphold the Cats Protection brand.
• Support the Contact Centre team in delivering prompt, courteous service.

Skills

Contact centre experience

Multichannel communications

Telephone etiquette

Complaint handling

Initiative under pressure

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Cats Protection is seeking a Contact Centre Advisor to be the first port of call for enquiries from the public. Based homebased in the UK, you will handle calls, emails, social media and chat with a professional, courteous approach.

This fixed-term role runs until 30 June 2027, offers 26 days plus bank holidays, a contributory pension, health and wellbeing support and flexible working options to support a healthy work–life balance.