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ESSENTIAL EMPLOYMENT LTD; London Borough of Bromley; Hybrid; GBP 22,000 - 23,000; Part time

Job summary

ESSENTIAL EMPLOYMENT LTD is seeking a Customer Complaints Specialist for a temporary role based in SE London. The successful candidate will manage and resolve complaints within a regulated environment, providing empathetic, clear communication and accurate CRM record-keeping.

You will investigate complex issues, perform root-cause analysis, and deliver fair, timely resolutions while building relationships with customers and internal stakeholders, with occasional attendance in South East London.

Qualifications

• Proven experience managing and resolving complaints in a regulated setting.
• Strong communication skills with empathy and professionalism.

Responsibilities

• Investigate and resolve customer complaints in a regulated environment.
• Maintain accurate CRM records and reporting.
• Collaborate with internal teams to provide timely resolutions.

Skills

Complaint handling

Regulated environment

Communication skills

Empathy

Investigation

Root-cause analysis

CRM systems

Stakeholder management

Attention to detail

Time management

Tools

CRM software

Job description

Customer Complaints Specialist needed in SE London

This is a temporary role and the rate is £16.16ph PAYE

The reference number is: 000B 5150 / 1

The successful candidate will bring strong experience in managing and resolving complaints within a regulated environment, demonstrating exceptional communication skills and the ability to handle sensitive conversations with empathy and professionalism.

They will confidently investigate complex issues, carry out root-cause analysis, and provide fair, timely resolutions while maintaining accurate records within CRM systems. They will build effective relationships with customers and internal stakeholders, contribute to continuous improvement, and manage a varied caseload with precision and attention to detail.

The role will be home-based, with occasional attendance required in South East London.