Resident Complaints Specialist (Temp to Perm)

MMP Consultancy Limited; East Horsley; On-site; GBP 25,000 - 32,000; Full time

Job summary

MMP Consultancy Limited is seeking an experienced Complaints Officer to support service delivery across four workstreams within a social housing contract. The role will be based between our office and the client’s office in Croydon, with full-time hours and a temporary-to-permanent contract.

The role requires a proven track record in complaints handling or customer service, excellent communication, strong organisational skills, and the ability to manage a high-volume workload while maintaining

Qualifications

• Previous experience in complaints-handling or customer service is essential.
• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• Ability to manage a high-volume workload and handle challenging situations professionally.
• Social housing experience is desirable.

Responsibilities

• Manage customer complaints from receipt through to resolution.
• Investigate issues and coordinate responses with operational teams and clients.
• Maintain accurate records and ensure complaints are resolved within agreed timescales.
• Provide regular updates to residents and stakeholders.
• Support service improvement by identifying trends and recurring issues.

Skills

Complaint handling

Customer service

Communication skills

Organisational skills

Problem solving

Job description

MMP Consultancy Limited is seeking an experienced Complaints Officer to support service delivery across four workstreams within a social housing contract. The role will be based between our office and the client’s office in Croydon, with full-time hours and a temporary-to-permanent contract.

The role requires a proven track record in complaints handling or customer service, excellent communication, strong organisational skills, and the ability to manage a high-volume workload while maintaining