Remote Client Success Coordinator - Growth & Solutions

Uniting Holding; Chesterfield; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid work model

Career development opportunities

Supportive team environment

Flexible working arrangements

Job summary

Ovation Incentives is seeking a proactive Client Success Coordinator to manage orders on our in-house platform, generate invoices, and participate in client calls and reviews to ensure exceptional service.

The role is primarily remote with 1–2 days per week in our Chesterfield office, with occasional travel to London. You will collaborate with internal teams to improve processes and support customers and partners.

Qualifications

• Degree or equivalent in Business/IT/MIS/Communications or related field.
• Proven experience in a customer service or customer success role.
• Excellent written and verbal communication skills.
• Ability to work independently as well as part of a small team.
• Proficiency in Microsoft Office, especially Excel; familiarity with helpdesk tools.

Responsibilities

• Process orders online through in-house technology platforms.
• Generate invoices and reports for clients and management.
• Respond to customer queries via email promptly and professionally.
• Resolve customer issues using problem-solving and logical thinking.
• Liaise with suppliers and colleagues to ensure customer satisfaction.
• Maintain accurate records of interactions and resolutions.
• Support continuous improvement of customer experience and processes.
• Escalate complex issues to the Client Account Manager as per SLAs.

Skills

Customer service

Communication

Problem solving

Independent worker

Team player

Education

Degree or equivalent in Business/IT/MIS/Communications

Tools

Microsoft Excel

Freshdesk

Zendesk

JIRA

Microsoft Teams

Job description

Ovation Incentives is seeking a proactive Client Success Coordinator to manage orders on our in-house platform, generate invoices, and participate in client calls and reviews to ensure exceptional service.

The role is primarily remote with 1–2 days per week in our Chesterfield office, with occasional travel to London. You will collaborate with internal teams to improve processes and support customers and partners.