Remote Client Services Specialist – Campaign Support

Charity Link; Ruscombe; Hybrid; GBP 25,000 - 34,000; Full time

Job summary

Charity Link is seeking a Client Services Executive to join our team and support the Client Services Account Manager with delivering excellent service to clients and field teams.

You will manage day‑to‑day relationships, handle complaints and queries, prepare detailed reports, ensure compliance, and help develop campaign content and documentation. This full‑time role operates 9am–5pm with remote work and one day in the office in Ruscombe.

Qualifications

• Liaising with customers/clients, internal and external.
• Experience handling data and preparing reports.
• Strong telephone manner.
• Attention to detail.
• Strong administration skills.

Responsibilities

• Support Client Services Account Manager with client relationships and progress reports.
• Handle complaints and queries from all sources, coordinating investigations.
• Support timely delivery of administrative tasks, including reporting and updates.
• Assist with compliance tasks and analysis of Mystery Shop programs.
• Prepare detailed data analysis and commentary on client reports.
• Help develop and update client campaigns and distribute materials.
• Manage internal docs, how-to guides and campaign reviews.
• Coordinate with field teams to resolve ad hoc queries.
• Monitor department phone line and email inboxes.
• Collaborate with internal departments and clients on operational queries and approvals for sites.

Skills

Client liaison

Data handling

Report preparation

Attention to detail

Administration skills

Telephone manners

Job description

Charity Link is seeking a Client Services Executive to join our team and support the Client Services Account Manager with delivering excellent service to clients and field teams.

You will manage day‑to‑day relationships, handle complaints and queries, prepare detailed reports, ensure compliance, and help develop campaign content and documentation. This full‑time role operates 9am–5pm with remote work and one day in the office in Ruscombe.