Remote Channel Sales Support Specialist

Block, Inc.; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Job summary

Block, Inc. seeks a Channel Sales Support Agent to back the UK and Europe IC sales teams, ensuring they have the tools and knowledge to onboard local sellers and close deals.

The role blends hands-on support with empowering entrepreneurs to grow their businesses and succeed. You will work in a remote-first environment with flexible hours, maintain strong contractor relationships, and collaborate across internal teams to remove blockers and optimize sales processes while delivering excellent

Qualifications

• 1–2 years in sales support, channel management, technical support/implementation, or customer service
• Experience with CRM systems (Salesforce, HubSpot, or similar)
• Proficiency in Google Workspace and AI tools
• Familiarity with B2B sales processes and sales cycle management
• Basic understanding of sales reporting and analytics

Responsibilities

• Act as the main point of contact for UK and Europe sales teams, responding to inquiries within SLA timeframes
• Build and maintain strong working relationships with independent contractor sales teams
• Provide product knowledge, pricing information, sales collateral, and technical guidance
• Work with internal teams to resolve sales inefficiencies and remove blockers
• Identify recurring problems and partner with management to implement lasting solutions
• Provide phone and face-to-face support when needed
• Maintain and update sales documentation, playbooks, and resource libraries
• Process commission calculations for UK and Europe sales teams in coordination with finance
• Keep systems and information current so teams always have what they need

Skills

CRM systems

Google Workspace

AI tools

B2B sales basics

Sales reporting

Tools

Salesforce

HubSpot

Google Workspace

Job description

Block, Inc. seeks a Channel Sales Support Agent to back the UK and Europe IC sales teams, ensuring they have the tools and knowledge to onboard local sellers and close deals.

The role blends hands-on support with empowering entrepreneurs to grow their businesses and succeed. You will work in a remote-first environment with flexible hours, maintain strong contractor relationships, and collaborate across internal teams to remove blockers and optimize sales processes while delivering excellent