Customer Service Advisor

The Best Connection; Huntingdon; On-site; GBP 17,000 - 21,000; Full time

Job summary

The Best Connection is recruiting for a Customer Services Advisor in Huntington, Cambridgeshire. This full-time role runs Monday to Friday with an hourly rate of £12.77.

You will be the first point of contact for service users and families, ensuring correct products are delivered and installed, while delivering an exceptional customer experience. Responsibilities include handling calls, booking delivery rounds, updating records, and supporting technicians and the warehouse.

Qualifications

• Some experience in a customer service role.
• IT proficiency and Microsoft Office.

Responsibilities

• Handling inbound and outbound calls with service users, families and prescribers.
• Booking delivery rounds for Technicians and Service Engineers.
• Ensuring client and delivery details are up to date and notes are added.
• Relaying requirements for emergency jobs to technicians and warehouse.
• Answering emails, queries and complaints within agreed timeframes.
• Assessing Technician workload to ensure varied daily jobs.
• Maintaining empathy, patience and composure under pressure.

Skills

Customer service

Communication

IT skills

Tools

Microsoft Office

Job description

We are now recruiting for Customer Services Advisor in Huntington, Cambridgeshire. This is a full time, Monday to Friday opportunity for the right candidate!

Our client is the leading provider of medical equipment services to local authorities and the NHS across the UK, delivering a wide range of equipment and support to people in their own homes, keeping people independent for longer.

About the role

As the Customer Services Advisor, you will be the first point of contact for service users, their family and health providers, ensuring that the correct product, in the correct condition is delivered and installed to the client. You will be key in ensuring our customer experience levels are exceptional at this first point of contact.

The schedule is Monday to Friday, paying £12.77 per hour.

Your day-to-day responsibilities will include, but not be limited to:

• Managing inbound and outbound calls - liaising with service users, their families and prescribers
• Booking all delivery rounds in advance for Technicians and Service Engineers
• Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.
• Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.
• Answering emails, queries and complaints within agreed timeframes to an exceptional standard.
• Assessing the Technician's workload to ensure each day's jobs are varied and evenly distributed
• You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.

Qualifications and experience required.

• Some experience in a customer service focussed role within a similar industry is desirable.
• IT and Microsoft Office proficient

The Best Connection is acting as an Employment Business in relation to this vacancy.