Remote Call Centre Advisor – Legal Services

Co-op Group; Manchester; In loco; GBP 25.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus

28 days holiday

Pension

Onsite gym

Product discounts

Virtual healthcare

Cycle-to-work

Belonging culture

Descrizione del lavoro

Co-op Legal Services in Manchester is seeking Call Centre Representatives to join our team. You’ll make outbound calls to our customers to offer support and assistance on legal and financial matters, handling each call with empathy.

No prior legal experience is required as we provide full training and clear progression. The role is 37.5 hours per week, Monday to Friday, 9:00am–5:00pm, with a competitive salary of £25,430 plus excellent benefits.

Competenze

• Experience in telephony or phone-based customer service and working toward performance targets.
• Excellent verbal and written communication skills.
• Proficient with multiple IT systems and good general IT skills.

Mansioni

• Make outbound calls to potential customers (high call volume).
• Work toward targets for bookings and calls made.
• Accurately document customer details and update records in the system.
• Explain services clearly and tailor conversations to client needs with empathy.
• Complete ad-hoc tasks to support the team.
• Send follow-up information to clients after calls.

Conoscenze

Outbound calls

Empathy

Communication

IT skills

Target driven

Descrizione del lavoro

Co-op Legal Services in Manchester is seeking Call Centre Representatives to join our team. You’ll make outbound calls to our customers to offer support and assistance on legal and financial matters, handling each call with empathy.

No prior legal experience is required as we provide full training and clear progression. The role is 37.5 hours per week, Monday to Friday, 9:00am–5:00pm, with a competitive salary of £25,430 plus excellent benefits.