Remote AI-Driven Customer Success for Gaming Studios

Metica Trading Limited; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Metica is seeking a growth-minded professional to manage key publisher relationships and guide customers through live integration and expansion. You will turn product signals and performance data into actionable steps that accelerate value and retention.

In this role, you will work within a human-agent hybrid team and leverage AI-first tools to design reliable routines, ensuring high-quality outcomes for customers in a scalable, remote-friendly environment.

Qualifications

• You need a driven, systems minded mindset.
• Ambitious and hard-working with drive to grow into the role.

Responsibilities

• Own individual customer relationships with world-class game publishers and developers.
• Execute the customer journey from signed customer through live integration and expansion.
• Turn customer signals and performance data into clear next steps to drive value.

Job description

Metica is seeking a growth-minded professional to manage key publisher relationships and guide customers through live integration and expansion. You will turn product signals and performance data into actionable steps that accelerate value and retention.

In this role, you will work within a human-agent hybrid team and leverage AI-first tools to design reliable routines, ensuring high-quality outcomes for customers in a scalable, remote-friendly environment.