Remote 2nd Line IT Support Engineer

Open Cosmos Ltd.; Swindon; Hybrid; GBP 32,000 - 48,000; Full time

Job summary

Open Cosmos Ltd. in Swindon is seeking a 2nd Line IT Support Engineer to strengthen IT operations across our offices and remote locations. You’ll handle escalated user issues, deepen infrastructure work and drive continuous improvement.

The role requires hands-on troubleshooting across Windows, Linux, macOS and mobile OS, experience with M365/Entra ID/IAM/MFA, and scripting in PowerShell or Bash. You’ll help ensure secure, high‑performing systems and clear communication with users.

Qualifications

• Strong troubleshooting across Windows, Linux, macOS and mobile OS.
• Experience administering M365, Entra ID, IAM, MFA/SSO and patching.
• Familiar with ITSM/ticketing, change control and documentation.
• Scripting/automation (PowerShell/Bash) is a plus.
• Clear, concise communication translating technical concepts for users.

Responsibilities

• Escalated user support and deeper infrastructure work.
• Work on continuous improvement and automation initiatives.
• Maintain security, patching and device compliance.
• Collaborate with stakeholders and document changes.

Skills

Windows troubleshooting

Linux troubleshooting

macOS troubleshooting

iOS/Android troubleshooting

SaaS platforms

Communication skills

PowerShell scripting

Bash scripting

ITSM / ticketing

Tools

Microsoft 365

Entra ID

Intune

Jamf

MDM

SharePoint

JIRA

Job description

issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow. You will: Own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools. Troubleshoot, perform root‑cause analysis, and implement corrective and preventative actions. Meet SLAs and communicate clearly with users and stakeholders. Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID. Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines. Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring liaise with providers as needed. Manage the full device lifecycle builds, replacements, RMAs and onboarding/offboarding. Contribute to deployments and upgrades (office builds, Wi‑Fi refresh, EDR rollouts, migrations). Improve automation, self‑service, reporting and monitoring through scripting and tooling. Champion security best practice across patching

hardening, device compliance, and access controls.

What You ll bring

Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms.

Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching.

Comfortable with ITSM/ticketing, change control and documentation.

Familiarity with scripting/automation (PowerShell/Bash) is a plus.

Clear, confident communication skills translating technical concepts for non-technical users.

Subject‑matter expertise in at least one of the following:

• Microsoft tenant migrations
• Microsoft Intune
• Microsoft Endpoint Configuration Manager
• SharePoint Administration
• JIRA Administration
• API integrations
• AI adoption

For this role you can be based in any of our locations.

Why Open Cosmos?

Work at the cutting edge of space technology with customers around the globe. A mission‑driven company making space accessible to help solve real‑world challenges.

A diverse, ambitious, and supportive team.

Aim high, go beyond! At Open Cosmos we are solving the world s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge? Then read on

Working in our Chief Operating Office (COO)

Our COO Teams are the engine that powers Open Cosmos operations. This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards. They turn plans into action, keeping us efficient and mission‑ready at all times. We’re looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high‑performing technology.

What will you be doing?

This is a hands‑on technical role combining escalated user support, deeper infrastructure work, and continuous improvement. You ll be the go‑to point for complex