Remote 2nd Line IT Support Engineer

Open Cosmos Ltd.; Otterburn; Remote; GBP 30,000 - 45,000; Full time

Job summary

Open Cosmos Ltd. serves as a mission‑driven space technology company providing global customers with essential data access. We seek a 2nd Line IT Support Engineer to strengthen IT operations and support our offices and remote staff.

You will handle escalated issues across Windows, Linux, macOS, iOS/Android, networks, and collaboration tools. Based in any location, you will contribute to deployments, automation and security improvements, ensuring reliable, high‑performing technology while meeting

Qualifications

• Strong troubleshooting across Windows, Linux, macOS, mobile OS and SaaS platforms.
• Experience administering M365, Entra ID, IAM, MFA/SSO, and device compliance.
• Familiar with ITSM/ticketing, change control and documentation.
• Scripting/automation experience with PowerShell and Bash is a plus.
• Clear communication translating technical concepts to non-technical users.
• Subject-matter expertise in at least one: Microsoft migrations, Intune, Endpoint Configuration Manager, SharePoint, JIRA, API integrations, AI adoption.

Responsibilities

• Escalated user support and deeper infrastructure work.
• Drive continuous improvement and automation within IT operations.
• Ensure reliability and security of systems and offices.

Skills

Troubleshooting Windows

Troubleshooting Linux

Troubleshooting macOS

SaaS platforms

M365 administration

Entra ID / IAM

MFA / SSO

Device compliance

EDR / AV

Patching

PowerShell scripting

Bash scripting

Tools

PowerShell

Bash

Job description

issues across devices, networks, identity, and SaaS services, helping keep Open Cosmos running smoothly as we grow. You will: Own and resolve escalated issues across Windows, Linux, macOS, iOS/Android, networks, identity, and collaboration tools. Troubleshoot, perform root-cause analysis, and implement corrective and preventative actions. Meet SLAs and communicate clearly with users and stakeholders. Administer Google Workspace, SSO/IAM, MFA and support our migration to M365 and Entra ID. Manage endpoints using Intune/Jamf/MDM, including software packaging and secure baselines. Support LAN/WLAN/VPN/DNS/DHCP/firewall changes and monitoring liaise with providers as needed. Manage the full device lifecycle builds, replacements, RMAs and onboarding/offboarding. Contribute to deployments and upgrades (office builds, Wi-Fi refresh, EDR rollouts, migrations). Improve automation, self-service, reporting and monitoring through scripting and tooling. Champion security best practice across patching hardening, device compliance, and access controls.

For this role you can be based in any of our locations.

What You ll bring

• Strong troubleshooting skills across Windows, Linux, macOS, mobile OS and SaaS platforms.
• Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching.
• Comfortable with ITSM/ticketing, change control and documentation.
• Familiarity with scripting/automation (PowerShell/Bash) is a plus.
• Clear, confident communication skills translating technical concepts for non-technical users.
• Subject-matter expertise in at least one of the following: Microsoft tenant migrations Microsoft Intune Microsoft Endpoint Configuration Manager SharePoint Administration JIRA Administration API integrations AI adoption

Why Open Cosmos?

Work at the cutting edge of space technology with customers around the globe. A mission-driven company making space accessible to help solve real-world challenges. A diverse, ambitious, and supportive team.

Aim high, go beyond! At Open Cosmos we are solving the world s biggest challenges from space, providing businesses, governments and researchers access to more readily available information than ever before - ready for the challenge?

Working in our Chief Operating Office (COO)

Our COO Teams are the engine that powers Open Cosmos operations. This division brings together mission management, supply chain, and quality & product assurance to make sure every mission is delivered smoothly, reliably, and to the highest standards. They turn plans into action, keeping us efficient and mission-ready at all times.

We're looking for a 2nd Line IT Support Engineer to strengthen our IT operations and ensure our systems, offices, and people are supported with reliable, secure, high-performing technology.

What will you be doing?

This is a hands-on technical role combining escalated user support, deeper infrastructure work, and continuous improvement. You ll be the go-to point for complex